Tuesday, December 26, 2006

Just a flashback.

Last Hari Raya Aidilfitri, on the second day of Raya, my family went to eat pizza at Pizza Hut located near Gurney Plaza, Sunrise, Penang.

Sad to say, it is an experience that we do not want to encounter ever again!

The service was B.A.D!!!

The excuse, they are not enough people.

Interestingly, since there are only about 3 families eating at the time and the employees are located nowhere. Quite a few tables are not cleared and tissue papers are everywhere, on the tables, on the chairs and even on the floors.

When we arrived, my mum want to sit at a place near the window. We asks to add another small table to the current one so that another person could be added at the table. The answer? Cannot, it is a walkway. Interesting, since we are the only one family sitting at the site and there are 2 walkways around us. As I can see, there is no way in hell, that anyone would be inconvenienced if we add another table there.

No problem, we change the location even thought we have different view from the one that my mum likes. Then, we have to wait for more than 5 minutes for the employees to clear the table. What the heck is happening??!!!?? Where are the employees? Did I mentioned that the employees are nowhere? Then, have to asks these people to sweep the floor since there are many tissues on the floor. The employess including the manager already sulking when we asks them to sweep the floor. Come on lah, basic hygienic also cannot do??


Then, we order. All thru the lunch, the employees are sulking and glaring at us. The pizzas came cold. The mushroom soup is less than lukewarm. Another pitcher of pepsi that we ordered never arrived and the manager, Sura** have the gall to ask us to take the pitcher on the go! Her reason? Pizza Hut cannot reimburse since we had order the thing. Honey, your people never deliver it in the first place!!!! My sister starts to argue, since it is not us that cancel the order. It is their people that never deliver the item in the 45 minutes taken for us to eat the lunch. At last, we got our money back, and the manager is sulking, a bit more.

We left the place feeling angry.

My sister, Hanum, (who had worked in various places as waitress) informs that where she had worked, the employees would surely get sacked. Simply lazy fellows. The Manager also never show proper respect to the customers. Sulking and glaring are not in-trend for services.

After coming home, I asked around on the outlet. All my neighbours say that the Pizza Hut is famous for their BAD service. So, no wonder lah it is always nearly empty. If want to eat pizza, then simply go to Prangin Mall's Pizza Hut. Fast and better services.

I would advice other patrons to NOT GO to Gurney Plaza's Pizza Hut.

Below are the outlets pix :

Photobucket - Video and Image Hosting

Photobucket - Video and Image Hosting

If any of Pizza Hut people read this, kindly take actions.

p/s: That's why I always order Domino's Pizza. Fast and yet very tasty.



yup, agree with u. Pizza Hut's service is BAD. Had a bad experience in Pizza Hut Tmn Equine.

By Anonymous Anonymous, at 4:40 PM  

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The race of man shall perish, but the eyes
Of trilobytes eternal in stone,
And seem to stare about in mild surprise
At changes greater than they have yet known.
- T.A. Conrad

To see a world in a grain of sand,
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excerp from Auguries of Innocence.

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