Monday, March 13, 2006
 

Maybank sucks. Literally.

Ok. Why I said that? This is the story....

I am a user of Lelong and Ebay. Meaning, I have many transactions with people using all the online banking, mainly Maybank. After 3 months, I think it is a high time for me to join the crowd of Maybank users.

Last month, I went innocently to KL Sentral Maybank to inquire about creating new account. I bring RM250 and excitedly asked the lady working over there on the procedure to create a saving account. She informs me that she need a bill with my house address befor creating an account. Since it is nearly 11.30 am on a Saturday, there is no way for me to go home, fetch a bill and run back to KL Sentral (btw, my house is in Pantai Dalam and I am using public transport). So, I said to myself, it's ok, we have next month since I have to use the money to pay for other bills.

Today, I bring many bills with my house addres on it, withdraw RM250, phostostat my IC and go to KL Sentral Maybank to create a new saving account. The lady working there inform me that since my house address is in Pantai Dalam, I have to create the account at Maybank Bangsar. What???!!!

Being near, does not mean convenient!

I asked the lady, is the Bangsar branch opens on Saturday or Sunday? The answer? Nope, it opens 9.15 am to 4.30 pm from Monday to Friday only. However, MinValley branch does open on Saturday. So, I ask the lady, can I open the saving account at MidValley? The answer? Nope, I can only open at Bangsar Branch.

Damn! I don't want to take at least 1/2 day leave from my company to go and open the account at Bangsar!!! It takes at least 1 hour to wait for the bus from Pantai Dalam. Rapid KL buses only 'rapid' in name, the same schedule (at least 1 hour per bus) still stands.

I ask the lady if there is any way to open a private account at KL Sentral since it is near to my office. Her answer, No. However, I can open an account related to my office. Honey, if I want to open a damned account related to my office, I would already bring a letter from my boss.

(ok, ok. deep breath)

I ask her, if there any manager that I can meet to discuss on the problem? Then, she informs me that I can open a personal account with my house address at the KL Sentral Maybank if, I bring a letter from my boss saying that I work at Plaza Sentral. What??!! What relation is it if I open a personal account with my boss?

Stupid procedure? YEAH!!!

I had open an account at BCB branch Dayabumi with no problem. That branch is no where near my house.

I think since they have so many customers, it is ok for them to invent procedures and rules that would inconvenient the customer. Maybank sucks, but still people have to use their bank for transactions. Especially the online community. Why oh why didn't the other banks open and upgrade their online banking services? Please BCB, compete with Maybank2U.

Now, I have to request my boss for the letter.

After that, I would go back to try open a personal saving account with Maybank at KL Sentral branch. My question is : Can I successfully open the account? Wait for my new post.


Am reading : The Dreamcatcher by Stephen King. Very interesting, a lot more clearer than the movie.
 

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excerp from Auguries of Innocence.

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